1. The Incentive is available to UK residents aged 18 or over, who have used the Relay UK Service at least once in the last twelve months. The Promoters reserve the right to verify your eligibility to take part in the survey and to check your identity.
2. Only one entry per person is permitted.
3. The Incentive is £15.00 (“Incentive”).
4. The Promoters reserve the right to substitute an Incentive of equivalent or greater value if this is necessary for reasons beyond their control.
5. In order to qualify for the Incentive:-
(a) you must answer all survey questions in full; and
(b) you must provide your true opinion of the Relay UK Service; and
(c) you must provide the required contact information for us to issue the Incentive (i.e. name and email address).
6. The Incentive can be redeemed in the form of a voucher or cash payment via bank transfer and you will be sent the details to redeem by email within 30 days after the Survey close date. All incentives will be administered via the Ayda incentives platform. You will have 90 days to redeem the incentive. For further information go to www.helloayda.com
7. Your personal details will be retained by Watermelon for the purpose of the administration of the Incentive and will not be processed for any other purpose. All information provided in relation to the survey questions will be analysed at an aggregate level. For more information please see Watermelon’s Privacy Policy at: https://www.watermelonresearch.com/gdpr and BT’s Privacy Policy at: https://www.bt.com/privacy-policy/
8. The Incentive is non-transferable.
9. The Promoters reserve the right to disqualify you in the event that they believe:
(a) you have contravened these Terms and Conditions; or
(b) you have already completed the survey and received the Incentive; or
(c) you have fraudulently completed the survey.
10. Completing the survey is deemed to be acceptance by you of these Terms and Conditions.
11. The Promoters reserve the right to alter, amend or foreclose this survey without prior notice in the event that unforeseen circumstances make this unavoidable.
12. The Promoters accept no responsibility for any loss, damage, injury or disappointment suffered by you resulting from accepting the Incentive, or any damage to your or other person’s computer or mobile phone equipment as a consequence of downloading any material relating to this promotion.
13. The survey entry may not contain libellous, sexually explicit, disparaging or other inappropriate content. No survey entry may contain unlawful, obscene or objectionable material. The Promoters also reserve the right at any time during the survey to remove or disqualify you when they believe in their sole discretion that you have:
(i) infringed any third party's copyright;
(ii) have not complied with these Terms and Conditions;
(iii) failed to obtain the necessary consents as set out in these terms and conditions.
14. You must be the original creator of the survey entry and must have obtained the necessary permissions for the inclusion of copyrighted images (if any) within the survey entry. The survey entry must not infringe the rights of privacy and publicity, copyright, trademarks or intellectual property rights of any person or organisation.
15. If you use any material or elements in the survey entry which are subject to the rights of a third party, you must obtain prior to submission of the survey entry, the necessary consents from such party to enable the Promoters to use and showcase the survey entry. Such consent(s) shall be at your expense. A non-exhaustive list of such material or elements include: name, likeness of any person and/or audio-visual material which you do not own.
16. You agree that the Promoters shall not be liable for any claims, costs, liabilities, damages, expenses and losses arising out of
(i) the Promoters’ use of your survey entry;
(ii) your participation in the survey;
(iii) technical failures of any kind including but not limited to problems or delays arising from software or equipment malfunctions or computer viruses;
(iv) any events outside the Promoters’ reasonable control. Nothing in this clause shall be construed to exclude or limit the Promoters’ liability for death or personal injury caused by negligence or any other liability which by law cannot be excluded or limited.
17. This survey and its Incentive are governed by the laws of England and Wales.
18. The Promoters are Watermelon Research Ltd, 66 Berners Street, London, England, W1T 3NL registered in England No. 07917715 and British Telecommunications plc, 1 Braham Street, London, United Kingdom, E1 8EE, registered in England No. 01800000.